Terms of use

The service

Plainscrape is operated by DataCortex IQ Private Limited, India (“we”). Payments are processed by Dodo Payments as merchant of record.

Plainscrape is a web-extraction API. You send a URL and a plain-English instruction; we return structured data. You are billed by the page we successfully fetch, not by the number of API calls. Failed pages are not charged. Trial requests are clamped to 10 pages. Paid requests have no per-call page cap. Questions read at most 20 pages. A higher number is clamped, not rejected.

Signed-in accounts receive a one-time 100-page trial on signup, which expires after 14 days. After that, pages come from a monthly or yearly plan and optional top-ups. Unused monthly plan pages roll over into the next month only; yearly plan pages last for the paid year; top-up pages last 12 months. Plans are paid upfront; there is no overage. When a plan's pages run out, new jobs wait until the plan renews, a top-up is added or the plan is upgraded. API access requires a key. The secret is shown once. You must keep it confidential and treat anyone using it as acting for you.

The signed-out playground is rate-limited. Those limits are operational controls, not a contractual allowance, and we may change them.

By creating an account, subscribing to a plan, or using the API, playground, or related tools, you agree to these terms, the acceptable use policy, the privacy policy, and the refund policy.

Accounts

You sign in with a link sent to your email. There is no password. You are responsible for the inbox that receives that link, for anyone you allow to use the account, and for any keys created on it. Tell us promptly if you believe the account or a key has been compromised.

Your content and target sites

You submit URLs and instructions. We, and providers we use to operate the product, fetch those pages in order to run the service. You warrant that you have the right to request those pages and to use any data that comes back. What you may not ask us to fetch is in the acceptable use policy. We may keep the URL, the instruction, and a short excerpt of output, as described in the privacy policy. We do not keep a standing archive of full extraction results.

We do not control the websites you target. Extractions may be incomplete, delayed, blocked, or wrong. Output is not legal, financial, or professional advice, and it is not a substitute for checking the source yourself.

Intellectual property

We and our licensors own Plainscrape, including the site, API, software, and branding. You retain rights in the URLs and instructions you submit. You grant us a licence to process those submissions and the resulting data as needed to provide, secure, bill, and improve the service, and to comply with law.

Restrictions

You may not, and may not help anyone else to:

• while you have an account, use the service or its output to build, train, or improve a product or service that competes with Plainscrape, and at any time use our confidential information to do so;
• copy, reverse engineer, decompile, or try to discover the source code, models, prompts, providers, or internal architecture of the service, except where the law expressly allows it;
• probe, scan, or test the service's security outside the rules on the security page;
• create accounts to avoid limits, a suspension, or these restrictions, or misrepresent who you are or who you work for.

We may refuse an account, a plan, or a request at our discretion, including to competitors of Plainscrape.

Confidential information

Anything non-public we share with you — security documents, policies, provider lists, architecture, pricing terms, or answers to questionnaires — is our confidential information. Use it only to evaluate or use Plainscrape, do not share it outside your organisation except with advisers bound to confidentiality, and return or delete it when we ask. We may require a separate confidentiality agreement before sharing it.

Payment

Plans are monthly or yearly subscriptions in USD through Dodo Payments, which is the merchant of record and the seller to you; top-ups are one-time purchases. A plan renews automatically each month or year until cancelled. You can change or cancel your plan from the dashboard; a cancelled plan runs to the end of the paid month or year. Plan prices are set by us at checkout, and we will give notice by email before changing the price of an active plan. Refunds and cancellations are covered on the refunds page.

Availability and changes

There is no uptime SLA. The service may be slow, unavailable, limited, or refused, including for maintenance, capacity, abuse prevention, or security. We may change, suspend, or discontinue features. Breaking API changes will be described on the docs when we reasonably can; a security or abuse fix may ship first.

We may update these terms. The “last updated” date will change. Continued use after an update is acceptance of the new terms. If you do not agree, stop using the service and close the account.

You can close the account by emailing hello@plainscrape.com from the account address. We will revoke keys, stop new jobs and cancel your plan's renewal. Unused plan pages are not refunded. We may suspend or close an account immediately when the acceptable use policy is broken, when we reasonably believe the account poses a legal, security, or payment risk, or when required by law. Unused plan pages on an account closed for breach are forfeited.

Liability and governing law

The service is provided as-is, without warranties of any kind, including completeness, accuracy, availability, non-infringement, or fitness for a particular purpose.

You will defend and indemnify Plainscrape and its officers, employees, and contractors against third-party claims that arise from the URLs you submit, the data you extract, your use or disclosure of that data, or your breach of these terms — including claims about personal data, copyright, and unauthorised access.

Our liability to you for this service is limited to the amount you actually paid us for plans in the twelve months before the claim. If you have not paid, that amount is zero. We are not liable for lost data, lost profits, or indirect, incidental, special, or consequential loss, even if we were told they were possible.

These terms are governed by the laws of India. Courts at Bengaluru, Karnataka, have exclusive jurisdiction. If a provision is unenforceable, the rest remains in effect.

Contact

hello@plainscrape.com. Address and other contact details are on the contact page.