Refunds & cancellations

What you are buying

Paid Plainscrape usage is sold as plans through Dodo Payments, our merchant of record: Starter $16 (2,000 pages a month), Growth $35 (5,000) and Scale $60 (10,000), in USD. Yearly plans cost ten months' price ($160, $350, $600) and include the whole year's pages up front (24,000, 60,000, 120,000). A plan renews automatically each month or year until you cancel. Top-ups add 2,000 pages at your plan's rate ($16, $14 or $12), are paid upfront, are used after your plan pages and are kept for 12 months.

Unused monthly plan pages roll over into the next month only, then expire; yearly plan pages last until the end of the year you paid for. Plans are paid upfront; there are no overage charges. When your pages run out, new jobs wait until the plan renews, you add a top-up or you upgrade. Volume above 10,000 pages a month is a quote — write to enterprise@plainscrape.com.

The 100-page signup trial is free and is not a purchase, so it is not a refundable item.

Cancelling

Cancel anytime from the dashboard (Manage billing). Cancelling stops the next renewal; your plan keeps working until the end of the month or year you already paid for. Changing plan takes effect immediately and the price difference is prorated.

Unused pages

Unused plan pages are not refunded and are not paid out when a plan ends. They roll over one month as described above. If we close an account for a breach of the acceptable use policy, the plan ends and unused pages are forfeited.

When we will refund

If a payment was captured and your plan never started, we will start it or refund that charge in full. If you were charged twice for the same period or top-up, we will refund the duplicate. There is no calendar window on those cases — write as soon as you see them.

Except for those cases, plan charges are final once the month or year has started, and top-ups are final once paid. We are not obliged to refund for slow extractions, blocked target sites, incomplete results, unused pages, or because you cancelled mid-month.

How to request

Email hello@plainscrape.com from the account address. Include the Transaction ID from your Dodo Payments confirmation email or attached invoice (shown as Transaction ID) and what went wrong. We refund through Dodo Payments to the original method. Refunds are not self-serve in the dashboard.

Failed charges

If a renewal payment fails, the plan is paused and new jobs stop until the payment is fixed in Manage billing. Nothing is charged for the paused time.

Disputes

If you open a chargeback or payment dispute, we may pause the account while it is reviewed. Unfounded or abusive disputes may lead to suspension or closure, and unused plan pages on an account closed for breach are forfeited as described above.